Contact Us

Have a question about a zelvqo handbag, need assistance with an order, or want to learn more about shipping, payments, or returns? Our customer service team is here to help with product inquiries, order information, delivery concerns, return requests, payment questions, privacy matters, and other issues related to shopping with us.

Store Brand: zelvqo

Operating Entity: Guangzhou Ruanmu Technology Co., Ltd.

Registered Address: Room N1612, Floors 1, 3, 4, 7 and 8, Building B, No. 1 Wushan Road, Tianhe District, Guangzhou, Guangdong, China

Customer Service Email: service@zelvqo.com

Customer Service Phone: 020-86867477

Phone Support Hours: 9:00 AM–6:00 PM PDT

If your inquiry concerns an existing purchase, please provide your order number along with the email address entered during checkout. This will help our support team locate your transaction and review your request more efficiently.

If you receive a handbag or accessory that is damaged, defective, incomplete, or different from what you ordered, please include a description of the issue and clear photographs of the product. Images showing the affected areas, original packaging, and shipping label may also be helpful when reviewing your request.

For return or exchange inquiries, please contact us before shipping any merchandise back. Our team will review the relevant order details and provide the appropriate instructions, including the designated return address when your request is authorized.

For questions involving personal information or privacy rights, please describe your concern clearly and provide sufficient information for us to identify the relevant order or account, where necessary. Please avoid sending sensitive payment credentials or unnecessary personal documents.

We aim to respond to customer inquiries within 1–2 business days. Certain requests involving shipping carriers, payment service providers, return inspections, or privacy-related reviews may require additional time. We appreciate your patience while we work to address your inquiry.