Terms and Conditions

Terms and Conditions

Welcome to zelvqo. These Terms and Conditions explain the rules, responsibilities, and conditions associated with accessing our website, browsing our collection of handbags and accessories, purchasing products, and using the services available through our online store.

The zelvqo store is operated by Guangzhou Ruanmu Technology Co., Ltd. Throughout these Terms and Conditions, references to "zelvqo," "we," "our," or "us" refer to the operating company in connection with the online store.

By accessing or using our website, you agree to comply with these Terms and Conditions to the extent permitted by applicable law. If you do not agree with these terms, please discontinue use of the website.

Nothing in these Terms and Conditions is intended to exclude or restrict consumer rights that cannot lawfully be limited.

1. Scope of These Terms

These Terms and Conditions apply to visitors, customers, purchasers, and other individuals who access or interact with the zelvqo online store.

They govern matters relating to:

  • Access to and use of our website

  • Product listings and descriptions

  • Product availability and purchasing

  • Order submission and acceptance

  • Pricing and payment transactions

  • Shipping and delivery arrangements

  • Returns, refunds, and exchanges

  • Promotional offers and discounts

  • Customer communications

  • Intellectual property and website content

  • Acceptable website usage

Our website is intended to provide customers with access to a selection of handbags, everyday bags, and related accessories.

You agree to use the website for lawful purposes and in a manner that does not interfere with its normal operation, compromise its security, or violate the rights of other users or third parties.

We may restrict access to certain website functions where reasonably necessary to protect the store, its customers, or its service providers.

Any such action will be taken subject to applicable laws and contractual obligations.

2. Product Information

At zelvqo, we aim to provide clear and useful product information to help customers select bags suited to their preferences and everyday needs.

Product pages may include information about:

  • Product styles and designs

  • Available colors

  • Materials and surface finishes

  • Dimensions and approximate measurements

  • Handles, straps, and carrying options

  • Interior compartments and storage features

  • Closures, zippers, and hardware

  • Included accessories

  • Product care recommendations

  • Other relevant product characteristics

We make reasonable efforts to ensure that product descriptions, photographs, pricing, and availability information are accurate when published.

However, the appearance of a product may differ slightly from its online presentation because of photography conditions, lighting, individual display settings, or reasonable variations in materials and manufacturing.

Measurements may also be subject to minor tolerances, particularly where products contain flexible fabrics, curved surfaces, or handcrafted-style construction details.

We may update product descriptions, photographs, available variations, and other listing information when necessary to correct errors or reflect changes in merchandise.

If a material inaccuracy affects an order, we will review the circumstances and provide an appropriate resolution in accordance with applicable law.

Nothing in this section reduces your statutory rights where merchandise is defective, incorrectly described, or otherwise fails to meet applicable legal standards.

3. Orders and Acceptance

Submitting an order through the zelvqo website constitutes an offer to purchase the selected merchandise under the applicable terms.

During checkout, customers are responsible for reviewing their purchases and providing accurate information.

This includes:

  • Selected products and variations

  • Quantities ordered

  • Customer contact details

  • Billing information

  • Shipping address

  • Available delivery options

  • Payment information

  • Applicable promotional discounts

  • Final order total

After an order is submitted, an automated confirmation may be sent to the email address provided during checkout.

An order confirmation acknowledges receipt of the order but does not necessarily mean that every stage of payment verification, inventory allocation, or fulfillment has been completed.

We may review orders for reasons including:

  • Payment authorization

  • Product availability

  • Address accuracy

  • Transaction security

  • Suspected fraudulent activity

  • Compliance with applicable restrictions

  • Material pricing or technical errors

Where reasonably necessary, we may contact a customer to request clarification or resolve an issue before proceeding.

If an order cannot be fulfilled or accepted, we will take appropriate action concerning any payment already collected, subject to applicable law.

We reserve the right to decline or cancel an order for legitimate reasons, but will not exercise this right in a manner that violates applicable consumer protection requirements.

4. Prices, Taxes, and Payment

Product prices are displayed on the relevant product pages and may be presented in the currency selected or supported by our store.

The price applicable to your purchase, together with any additional charges collected through checkout, will be shown before the transaction is completed.

Depending on your order and destination, the total may include:

  • Product prices

  • Applicable promotional reductions

  • Shipping charges

  • Taxes collected at checkout

  • Other disclosed charges applicable to the purchase

Customers should review the complete order summary before authorizing payment.

Available payment methods are displayed during checkout and may vary depending on the customer's location, transaction eligibility, and the payment services supported by our store.

Payments may be subject to authorization, authentication, fraud screening, or other procedures required by the relevant payment provider.

Banks and card issuers may independently charge currency conversion fees, foreign transaction fees, or other financial service charges.

Such external charges are not necessarily controlled by zelvqo.

We may update product prices or promotional offers for future transactions without prior individual notice.

Changes to advertised prices do not automatically modify the agreed price of a previously accepted order, except where a legally permitted correction or other applicable requirement applies.

For additional information, please review our Payment & Security page.

5. Shipping and Delivery

Shipping availability and delivery options may depend on the destination, the products ordered, inventory availability, carrier services, and other operational circumstances.

When placing an order, customers must provide complete and accurate delivery information.

This may include the recipient's full name, street address, apartment or unit number, city, postal code, region, country, and contact telephone number.

Incomplete or incorrect shipping information may result in delivery delays, unsuccessful delivery attempts, or returned packages.

Any delivery dates or timeframes provided by our store should be interpreted as estimates unless an express delivery guarantee is stated.

Shipping schedules may be affected by:

  • Order processing requirements

  • Carrier capacity and operations

  • Customs inspections

  • Public holidays

  • Severe weather

  • Transportation disruptions

  • Remote delivery destinations

  • Unexpected logistical circumstances

We will handle delivery issues in accordance with our Shipping Policy and applicable consumer laws.

If a package is delayed, damaged, lost, or returned, customers should contact our support team with their order number and relevant shipment details.

Responsibility for goods in transit and available remedies will be determined in accordance with applicable law, including any mandatory rules governing delivery risk.

Please refer to our Shipping Policy for more information about fulfillment, tracking, shipping charges, and delivery-related concerns.

6. Returns, Refunds, and Cancellations

We recognize that customers may occasionally wish to return merchandise, request an exchange, or cancel an order.

Eligible returns and refunds are governed by our Return Policy, together with any mandatory consumer rights that apply to the transaction.

Our standard policy provides a 30-day return request period for eligible merchandise, beginning from the confirmed delivery date.

Customers seeking a return should contact our customer service team and obtain the applicable instructions before sending an item back.

For ordinary preference-based returns, merchandise must satisfy the relevant eligibility conditions concerning product condition, completeness, and the applicable return period.

Different rules may apply where merchandise is defective, damaged, incorrectly supplied, or otherwise covered by statutory consumer remedies.

If you wish to cancel an order, please contact us as soon as possible.

Cancellation may not be possible once the order has entered fulfillment, packaging, carrier handover, or shipment.

Where cancellation is no longer available, customers may need to follow the applicable return procedure after delivery.

Refunds, when approved, are generally processed through the original payment method, subject to applicable provider procedures and legal requirements.

For complete details about eligibility, return authorization, shipping responsibility, refund processing, and exchanges, please review our Return Policy.

7. Promotions and Discount Codes

From time to time, zelvqo may offer promotional pricing, limited-time discounts, special product combinations, or other purchasing incentives.

Such offers may apply to selected handbags, accessories, collections, or qualifying orders.

Promotional campaigns may include conditions relating to:

  • Offer expiration dates

  • Minimum purchase values

  • Product eligibility

  • Geographic availability

  • Customer eligibility

  • Quantity restrictions

  • Promotional code requirements

  • Limits on combining discounts

  • Available stock

  • Other terms disclosed with the offer

Customers are responsible for entering promotional codes correctly and checking whether the intended discount has been applied before completing checkout.

Unless expressly permitted by the relevant offer, multiple promotional discounts may not be combined.

Promotions generally apply only during their stated validity periods and may not be applied retroactively to completed purchases.

We may correct promotional errors or address misuse of discount offers where permitted by applicable law.

If part of a promotional order is returned, any adjustment to the applicable discount or refund will be handled according to the disclosed promotional conditions, our Return Policy, and relevant consumer protection requirements.

8. Personal Use and Prohibited Conduct

Our products are generally offered for personal consumer use unless otherwise indicated.

Customers and website visitors agree not to use zelvqo services for unlawful, fraudulent, or abusive purposes.

Prohibited activities include:

  • Providing deliberately false transaction information

  • Attempting unauthorized access to customer accounts or store systems

  • Interfering with website operation or checkout functionality

  • Introducing malicious software or harmful code

  • Conducting fraudulent payment activity

  • Impersonating another individual or organization

  • Using stolen payment credentials

  • Attempting to exploit promotional systems unlawfully

  • Infringing intellectual property rights

  • Copying substantial website content for unauthorized commercial exploitation

  • Using automated tools in a manner that disrupts website performance or violates applicable law

  • Engaging in conduct that threatens the security of the website or other users

Website content, including original product descriptions, photographs, designs, graphics, branding, and other protected materials, may be subject to applicable intellectual property rights.

Access to our website does not automatically grant permission to reproduce or commercially distribute protected content.

We may investigate suspected misuse and take proportionate action when reasonably necessary.

Such action may include restricting access, declining affected transactions, or referring relevant matters to appropriate authorities where legally justified.

Nothing in this section prevents customers from exercising lawful rights, submitting legitimate complaints, or engaging in conduct protected by applicable law.

9. Liability, Privacy, and Third-Party Services

We aim to maintain a functional website and provide accurate information, reasonable customer support, and products consistent with their descriptions.

However, online retail operations may involve interruptions, technical issues, or circumstances outside our reasonable control.

To the fullest extent permitted by applicable law, zelvqo and its operating company will not be responsible for losses arising solely from circumstances for which liability may lawfully be excluded.

Any limitations of liability must be interpreted subject to mandatory legal protections.

Nothing in these Terms and Conditions excludes or restricts liability that cannot legally be limited, including liability for fraud or other matters protected by applicable law.

Our store may rely on third-party providers for services such as:

  • Ecommerce hosting and checkout

  • Payment processing

  • Shipping and logistics

  • Order fulfillment

  • Website analytics

  • Customer communications

  • Technical support

Third-party services may be governed by additional terms and privacy practices established by their respective operators.

Personal information collected or processed in connection with the zelvqo website is handled according to our Privacy Policy and applicable privacy requirements.

Customers are encouraged to review the relevant policies when using payment interfaces or other external services.

10. Changes and Contact Information

We may revise these Terms and Conditions when reasonably necessary to reflect changes in our products, store operations, service arrangements, website features, or applicable legal requirements.

Updated terms may be published on our website.

Where appropriate or legally required, additional notice may be provided concerning significant changes.

Unless otherwise permitted by law, updated terms will not retroactively remove rights that customers have already acquired under previously accepted transactions.

We encourage customers to review the current terms periodically when using our website.

If you have questions about these Terms and Conditions, your order, payment, shipping, returns, or another store-related matter, please contact us using the information below.

Company Information

Store Brand: zelvqo

Operating Entity: Guangzhou Ruanmu Technology Co., Ltd.

Registered Address: Room N1612, Floors 1, 3, 4, 7 and 8, Building B, No. 1 Wushan Road, Tianhe District, Guangzhou, Guangdong, China

Customer Service Email: service@zelvqo.com

Customer Service Phone: 020-86867477

Phone Support Hours: 9:00 AM–6:00 PM PDT

For inquiries concerning an existing purchase, please include your order number and the email address associated with the transaction.

For return-related requests, please contact our customer service team before shipping merchandise to any address.

We will provide the appropriate instructions after reviewing your request.

These Terms and Conditions should be read together with our Privacy Policy, Payment & Security information, Shipping Policy, and Return Policy, which provide additional details about specific aspects of shopping with zelvqo.